Privacy Policy

Thank you for taking the time to visit our website, operated by Sleep Synergy Sdn Bhd. We respect our customers' privacy and will do our best to protect your personal information. To learn more, please read this Privacy Policy stated below:

This Privacy Policy explains how we collect, use and (under necessary conditions) disclose your personal information. This Privacy Policy also explains the steps we have taken to secure your personal information and your options regarding the collection, use and disclosure of your personal information. These policies will apply by default when you visit this site directly or through other sites.

We respect underage individuals' privacy. We do not knowingly or intentionally collect personal information from children under the age of 13. Elsewhere on the site, you have represented and warranted that you are either 18 years of age or using the site with the supervision of a parent or guardian. If you are under the age of 13, please do not submit any personal information to us, and have a parent or guardian to assist you.

This privacy policy applies to this site. This privacy policy does not necessarily apply to any offline collection of your personal information. Please see below for details.

We are not responsible for the content or privacy practices on any website not operated by Sleep Synergy Sdn Bhd to which the site is linked, or that links to the site.


You can visit the our website and browse anonymously without having to provide personal details/register. At no time can we identify you unless you have an account on our site and log on with your user name and password.

For registered users, we will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.

When you create a Sleep Synergy account the personal information we collect may include the following:

  • Name
  • Email Address
  • Mobile/Telephone/Fax Number
  • Delivery Address
  • Date of Birth
  • Gender

We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:

  • Help make the site easier for you to use by not having to enter information more than once.
  • Ease your navigation on the website
  • Help us create content that is most relevant to you.
  • Alert you to new information, products, and services that we offer
  • Process your orders and deliver the products purchased from our site
  • Update you on the delivery of the product or for customer support purposes
  • Administer your account with us; verify and carry out financial transactions in relation to payments you made online; audit the downloading of data from our website
Payments through our website will be processed by Paypal / SenangPay. Please ensure that you have provided an accurate and up to date information.

Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on our website. From your account, you can view the details and statuses of your orders (that have been completed, those which are open, shortly to be dispatched and administer your address details, bank details and any newsletters to which you may have subscribed). You will undertake the responsibility to treat your personal data confidentially and to not make it available to unauthorized third parties. We cannot assume any liability for misuse of passwords unless it was our fault on mishandling personal data.


At any point in time you can (a) correct or update your personal information; (b) change your password;  (c) modify address book (d) modify wish list; and/or (e)unsubscribe newsletter; after logging on to the site.


Sleep Synergy ensures that all information collected will be safely and securely stored. We protect your personal information confidentiality by:

  • Administrative procedures that restricting access to personal information
  • Maintaining technology products to prevent unauthorized computer access
  • Securely remove your personal information when it's no longer needed for our record retention purposes
Sleep Synergy uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

Access to your personal information is restricted. Only authorized employees are granted access to your personal information to perform specific job.
Finally, we rely on third-party service providers for the physical security of some of our computer hardware. We believe that their security procedures are adequate. For example, when you visit the site, you will access servers that are kept in a secure physical environment, behind a locked cage and an electronic firewall.

While we use industry-standard precautions to safeguard your personal information, we cannot guarantee complete security. 100% complete security does not presently exist anywhere online or offline.


We do not sell, share, rent or trade customers’ personal information or financial information collected online with third parties other than affiliates of the site.

We will not share your information with any other organisations other than related companies, sister companies and those third parties directly related to the delivery of the products you have purchased from our site. In exceptional circumstances Sleep Synergy Sdn Bhd may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes. Sleep Synergy Sdn Bhd is committed to complying with the Privacy Act and the National Privacy principles.

When you register as a user on the site, we will only use your relevant personal information to send you marketing and/or promotional materials from time to time. If relevant, personal information collected online will only be disclosed within our corporate group and sister companies for internal use only. You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material or from the site.

As do most internet retailers, information will be disclosed to the following service providers or circumstances:

  • For example, in order to deliver products to you, we must share some information with third parties (such as the Pos Malaysia, PosLaju, Citylink etc. ) to ship products, to ensure delivery, and to obtain feedback, improve the quality of our service, and to measure and improve the quality of the third party's services.
  • Similarly, to assist you in product purchasing and to provide customer services, your credit card number will be submitted to financial-services corporations such as credit-card processors and issuers.
  • In response to requests from law enforcement officials conducting investigations; subpoenas; a court order; or if we are otherwise required to disclose such information by law. We also will release personal information where disclosure is necessary to protect our legal rights, enforce our Terms of Use or other agreements, or to protect ourselves or others. For example, we may share information to reduce the risk of fraud or if someone uses or attempts to use the site for illegal reasons or to commit fraud.
If you believe that your privacy has been breached by Sleep Synergy Sdn Bhd, please contact us immediately and we will resolve the issue.

If you have any suggestions/comments or complaints regarding any unsatisfactory handling of your enquiry, we would be pleased to receive them by emailing us here.


Sleep Synergy reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

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